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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren't available, drop us an email and we will get back to you within 20-36 hours!
Shipping, Tracking & Delivery
Do you ship internationally?
Yes. We ship internationally. Available shipping options and delivery estimates are shown at checkout for your destination.
How do I track my order?
Once your order ships, we will email your tracking number. You can also use the tracking link in your shipping confirmation email.
How long does it take for an order to arrive?
Many of our pieces are handmade. Orders are usually prepared within 2-3 business days, and international delivery typically takes around 7-15 days depending on the destination.
I received a tracking number but it has not been updated. What should I do?
Tracking may take 3-5 days to update while the parcel reaches the international shipping center and is scanned. Please allow time for the first scan to appear.
Will my order be shipped in one package?
Most orders ship in one package. Occasionally, items from the same order may arrive separately so they can reach you sooner.
The carrier attempted delivery while I was not at home. What should I do?
Please contact the carrier. They may attempt delivery again on the next working day or ask you to collect the parcel from a local post office or access point.
I have not received my items. Whom should I contact?
If your order has not arrived within the expected delivery window, email contact@akashicstone.com with your order number. We will help locate the package.
Why is my order late?
International delivery can occasionally be delayed. Please check the expected transit time for your country, then contact us with your order number if the delivery date has passed.
Payment, Billing & Fees
What methods of payment do you accept?
We accept the payment methods displayed at checkout, including major credit and debit cards and other locally available options.
Can I get a price adjustment on my item?
Prices and promotions may change from time to time. Please contact us with your order details and we will review your request.
Why did the price change at checkout?
Checkout totals can vary because of destination-based shipping, taxes, currency conversion, or an expired promotion. The final amount is shown before payment.
Do I have to pay import taxes or duties on an international order?
Import duties and taxes, if applicable, are determined by your destination country and are the customer responsibility unless stated otherwise at checkout.
Will I be charged sales tax on my order?
Taxes are calculated according to the shipping destination and applicable local requirements. Any required tax is shown at checkout.
My payment was declined. What should I do?
Please confirm your card details, billing address, and available balance. If the issue continues, contact your bank or try another payment method.
Shopping & Discounts
How do I place an order?
Select your preferred item, add it to your cart, and complete checkout with your shipping and payment details.
I tried to use a discount code and it did not work.
Please check the code spelling, expiry date, minimum spend, and product exclusions. Only one promotion may be used when restrictions apply.
How do I apply my discount code?
Enter your code in the discount field during checkout, then apply it before completing payment.
Can I make changes to my order after placing it?
Contact us as soon as possible with your order number. Changes may be possible before the order enters processing.
How do I cancel my order?
Contact us immediately with your order number. We can cancel an order only if it has not yet been processed or shipped.
I made a mistake with my address.
Email us immediately with your order number and the correct address. We will update it if the order has not yet shipped.
Will I receive a confirmation email when I place the order?
Yes. You should receive an order confirmation shortly after purchase, followed by a shipping confirmation when your package is dispatched.
Products & Care Instructions
How can I customize engraving products?
For products that support personalization, enter your engraving details in the product options before adding the item to your cart.
If my bracelet broke, can I restring it?
Please email us clear photos and your order number. We will review the issue and advise the available next steps.
How do I take care of my jewelry?
Avoid water, perfumes, harsh chemicals, and prolonged direct sunlight. Store your jewelry separately in a dry place when not in use.
How can I clean my bracelet or jewelry?
Gently wipe the surface with a soft, dry cloth. Do not soak pieces or use abrasive cleaners unless the product-specific care guidance says otherwise.
Returns & Exchanges
How do I return my order?
Please contact us with your order number and the reason for your return. We will provide the applicable return instructions.
The item I received does not look like the picture on the website.
Please send us photos of the item and your order number. We will review the concern and help with the appropriate solution.
My item is broken.
Please email clear photos of the issue and your order number. Our team will review your request and advise the next step.
My tracking shows my package is being returned to sender. What should I do?
Please contact us promptly with your order number. We will check the return reason and help determine the available options.
What is your return policy?
Please review our return policy page for eligibility, time limits, and condition requirements. You may also contact us for help with a specific order.
I received the item but I do not like it.
Please contact us with your order number before returning the item. We will confirm whether it meets the applicable return requirements.
About AkashicStone & General Questions
About AkashicStone
AkashicStone offers meaningful jewelry and spiritual-inspired pieces designed to support mindful self-expression and everyday intention.
Do you offer wholesale prices?
Please contact us with your business details and the products you are interested in. We will let you know whether wholesale options are available.
How do I use a red string bracelet?
A red string bracelet may be worn as a personal symbol of intention, protection, or connection. Choose the meaning that resonates with you and wear it comfortably.
Can I wear multiple bracelets on one hand?
Yes. You can combine bracelets in a way that feels comfortable and reflects your personal style.
Should I wear jewelry on my left hand or right hand?
There is no single required choice. Wear your pieces on the hand that feels most comfortable and meaningful to you.